Last Updated: June 4, 2026
Please read these Terms and Conditions ("Terms") carefully before using the website operated by This Thing Called Grief: Counselling & Wellness Centre ("we," "us," or "our"). By accessing or using our website, you agree to be bound by these Terms.
By accessing and using this website, you accept and agree to be bound by these Terms and Conditions and our Privacy Policy. If you do not agree to these terms, please do not use our website.
This Thing Called Grief: Counselling & Wellness Centre provides grief counselling, bereavement support, social work services, and related wellness services. Our website provides information about our services, team, and resources for individuals experiencing grief and loss.
The information provided on this website is for general informational purposes only and should not be considered a substitute for professional counselling, medical advice, or emergency services.
Appointments can be booked through our third-party scheduling platform (Jane App). By booking an appointment, you agree to:
We reserve the right to cancel or reschedule appointments when necessary and will provide reasonable notice when possible.
We require a minimum of 24 hours notice for appointment cancellations. Late cancellations or missed appointments may be subject to a cancellation fee. We understand that emergencies occur and will handle such situations with compassion and flexibility.
Fees for our services are outlined during the booking process and initial consultation. Payment is expected at the time of service unless other arrangements have been made. We accept various forms of payment as communicated during booking.
We maintain strict confidentiality regarding all client information in accordance with professional ethical standards and applicable privacy legislation (PHIPA, PIPEDA). Information shared during counselling sessions will not be disclosed without your written consent, except where required by law or where there is an imminent risk of harm.
Our services are not intended to replace emergency medical care or crisis intervention. If you are experiencing a mental health emergency or are in immediate danger, please contact:
All content on this website, including text, graphics, logos, images, and software, is the property of This Thing Called Grief: Counselling & Wellness Centre and is protected by Canadian and international copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.
When using our website, you agree not to:
Our website may contain links to third-party websites or services. We are not responsible for the content, privacy practices, or terms of use of any third-party websites. Accessing third-party links is at your own risk.
Our website and services are provided "as is" without warranties of any kind, either express or implied. We do not guarantee that our website will be uninterrupted, error-free, or free of harmful components.
To the fullest extent permitted by law, This Thing Called Grief: Counselling & Wellness Centre shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
Our practitioners adhere to the professional standards and ethical guidelines set forth by their respective regulatory bodies, including the Ontario College of Social Workers and Social Service Workers (OCSWSSW).
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles.
We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of the website after any changes constitutes acceptance of the new Terms.
If you have questions about these Terms and Conditions, please contact us:
This Thing Called Grief: Counselling & Wellness Centre
100 Collip Cir, Suite 245
London, ON N6G 0J3
Phone: (226) 237-4282
Email: thisthingcalledgrief@gmail.com