Privacy Policy

Last Updated: June 4, 2026

This Thing Called Grief: Counselling & Wellness Centre ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form on our website
  • Book an appointment through our scheduling system (Jane App)
  • Subscribe to our newsletter or blog
  • Communicate with us via email, phone, or other means

This information may include your name, email address, phone number, mailing address, and any other information you choose to provide.

Health Information

In the course of providing counselling services, we may collect sensitive health information. This information is collected and maintained in accordance with applicable privacy legislation, including the Personal Health Information Protection Act (PHIPA) and the Personal Information Protection and Electronic Documents Act (PIPEDA).

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. This information is collected through cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, maintain, and improve our counselling services
  • To communicate with you about appointments, services, and inquiries
  • To send you relevant resources, blog updates, or newsletters (with your consent)
  • To improve our website and user experience
  • To comply with legal obligations and professional standards
  • To protect the safety and well-being of our clients and staff

Disclosure of Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

  • When required by law or legal process
  • To protect the rights, property, or safety of our clients, staff, or others
  • With service providers who assist us in operating our website and services (e.g., Jane App for scheduling)
  • In situations involving imminent risk of harm, as required by professional and legal obligations

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Third-Party Services

Our website may contain links to third-party websites or services, including our booking platform (Jane App). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through our website.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

Your Rights

Under applicable privacy legislation, you have the right to:

  • Access your personal information that we hold
  • Request correction of inaccurate information
  • Request deletion of your personal information (subject to legal requirements)
  • Withdraw consent for the collection and use of your information
  • File a complaint with the relevant privacy commissioner

Retention of Information

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and in accordance with professional standards for record-keeping in social work and counselling.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children without parental consent.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

This Thing Called Grief: Counselling & Wellness Centre
100 Collip Cir, Suite 245
London, ON N6G 0J3
Phone: (226) 237-4282
Email: thisthingcalledgrief@gmail.com